The Beginning: From Developer to Operations
I didn't start in operations. I started where most tech journeys begin - writing code, building products, and trying to understand how technology actually works.
VituMob (2016-2020): Building the Foundation
At VituMob in Nairobi, I worked as a Software Developer and Product Support Specialist. This wasn't just about writing JavaScript and Python - it was about understanding the entire product lifecycle, from code to customer.
- →Enhanced Chrome extension adoption by 35%, driving 20% more e-commerce conversions
- →Streamlined checkout flows, improving speed by 40% and reducing cart abandonment by 25%
- →Supported 200+ users monthly with a 90% first-contact resolution rate
This technical foundation became invaluable. Most operations professionals don't understand how developers think, how code works, or how to troubleshoot technical issues. I do.
Building Community: Facebook Developer Circles Nairobi Lead
Leading 2,933 Developers in Nairobi (2018-2020)
Before joining Meta as an employee, I led the Facebook Developer Circles Nairobi chapter as a volunteer community leader. Managing a community of nearly 3,000 developers taught me how to coordinate at scale, build inclusive tech ecosystems, and champion diversity in technology.
Interview at Meta HQ, Menlo Park, California, USA.
Community Impact
- → Led community of 2,933 developers
- → Championed women's participation in tech
- → Connected talent with hiring companies
- → 3 members became tech mentors at major events
- → Mentored hackathon-winning teams
- → 3 community members became published authors
What I Built
- → Events for skill-sharing and networking
- → Women-focused tech initiatives
- → Connections between developers and opportunities
- → Pathways for emerging talent
- → Enhanced Nairobi's tech ecosystem
"Having in mind that most of my skills as a young developer were sharpened through my interaction with communities, as a developer lead it gives me a chance to see others benefit from the same ideas. It helps me build communities and also meaningful connections."
This community leadership experience directly influenced my approach at Meta, where I went on to support global developer communities across Facebook, Instagram, Messenger, Oculus, and other platforms.
The Transformation: Meta (Facebook) in Dublin
In 2020, I joined Meta (formerly Facebook) in Dublin, Ireland. This is where good became exceptional, where I learned what world-class operations actually looks like, and where I proved I could operate at a scale most professionals never experience.
Operating at Meta Scale
As an App Review & Developer Support Specialist and Technical Project Manager, I managed global developer communities across Facebook, Instagram, Messenger, Oculus, Instant Games, and Camera Effects. This wasn't about managing a few tickets - this was about systematic excellence at enterprise scale.
Developer Community & Product Support
- → 150+ developer issues resolved monthly
- → 40% improvement in developer satisfaction
- → API integration and technical troubleshooting
- → Platform adoption acceleration
Operations Excellence
- → 200+ high-priority escalations monthly
- → 95% resolution rate at scale
- → 2M+ data records analyzed
- → 36% efficiency improvement
Project Leadership & Cross-Functional Coordination
- → Led automation projects reducing manual work by 20%
- → Coordinated across Engineering, Product, Legal, and Partnerships
- → Achieved 30% faster project delivery through improved collaboration
- → Drove 50% reduction in malicious app cases through compliance enforcement
"At Meta scale, you can't just work hard - you need systems, data-driven decisions, and the ability to coordinate across complex technical and business teams. I learned to operate with precision under pressure, think strategically about processes, and deliver excellence consistently."
What Meta Taught Me
Systems Over Heroics
At scale, individual effort doesn't matter. What matters is building systematic excellence that works whether you're managing 10 escalations or 200.
Data Beats Assumptions
Analyzing 2M+ data records taught me to never guess. Every decision should be backed by data, every process should be measured, every improvement should be quantified.
Coordination is Key
The best operators aren't just executors - they're coordinators who can align Engineering, Product, Legal, and Partnerships toward a common goal.
Present Day: Bringing Meta Excellence to Growing Businesses
After Meta, I realized something important: The systems and excellence that work at enterprise scale are exactly what growing businesses need - but without the enterprise bureaucracy.
TEEL Beauty (2024-Present): Meta Methods, Startup Speed
As Business Operations Associate at TEEL Beauty, I bring that Meta-proven systematic thinking to a fast-growing e-commerce business. The results speak for themselves:
- → 30% reduction in operational turnaround times
- → 25% decrease in workflow inefficiencies, 20% reduction in errors
- → 15% improvement in executive decision-making speed
- → 25% boost in vendor satisfaction, 20% faster response times
- → 40% reduction in data discrepancies, 100% compliance maintained
What I Offer Today
I partner with executives and growing businesses as a Business Operations Executive Partner. I bring Meta-level operational excellence without the enterprise overhead - systematic thinking, data-driven decisions, and proven results at a scale that works for your business.
Executive Operations
Calendar management, meeting coordination, email handling, travel planning - all handled with Meta-level precision and strategic thinking.
Business Coordination
Cross-functional project management, vendor coordination, process optimization, and stakeholder management that keeps everything moving.
Strategic Support
Data-driven insights, executive reporting, proactive problem-solving, and the kind of thinking-ahead support that makes everything easier.
Why My Background Matters
Technical Fluency That's Rare in Operations
I can coordinate technical projects, speak with engineering teams, and troubleshoot complex issues without needing constant translation. My software development background means I understand how technology actually works - not just how to manage around it.
Proven at Meta Scale
Managing 200+ monthly escalations with a 95% resolution rate isn't luck - it's systematic excellence. Supporting global developer communities across multiple Meta platforms taught me to build processes that work under pressure and at volume.
Data-Driven Decision Making
From analyzing 2M+ records at Meta to optimizing operations with SQL and data analytics - I don't guess, I measure. Every recommendation comes with data backing it up, every process has metrics, every improvement is quantified.
The Rare Trifecta
Most operations professionals have one strength. Some have two. Almost none have all three: technical expertise (software development, SQL, APIs), operational excellence (Meta-proven systems), and strategic thinking (cross-functional coordination, data-driven insights). You get all three.
Beyond Work
I'm based in Nairobi, Kenya, though I've worked internationally (Dublin with Meta) and remotely (supporting US-based companies). I'm passionate about building systems that last, mentoring aspiring operations professionals, and staying current with emerging technologies.
My story has been featured in publications like Kenyans.co.ke, CIO Africa, and Hashnode's Women in Tech series - not because I sought publicity, but because the work speaks for itself.
What drives me? Solving complex operational challenges, building processes that scale, and helping technically-focused businesses operate with excellence. There's something deeply satisfying about taking chaos and creating clarity, inefficiency and delivering measurable improvement.
My Approach
Systematic, Not Heroic
I build systems that work without me, not processes that depend on individual heroics.
Data-Driven, Always
Every decision backed by data, every process measured, every improvement quantified.
Proactive, Not Reactive
I anticipate needs, spot patterns, and solve problems before they become urgent.
Collaborative Coordination
I align diverse teams toward common goals - Engineering, Product, Legal, Business.
Discretion & Trust
You can trust me with sensitive information and high-stakes situations.
Excellence, Consistently
Meta-level standards applied consistently, regardless of project size.
Let's Work Together
If you need operational excellence that's proven at Meta scale but tailored to your business, let's talk. I bring systematic thinking, technical fluency, and measurable results to every engagement.