Business Operations Executive Partner
Where Technical Meets Executive
I optimize operations, manage complex technical projects, and deliver measurable results, bringing Meta-proven systems to ambitious businesses.
0%
Resolution Rate
0.0M+
Data Records
0%
Efficiency Gains
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🎯
95%
Resolution Rate at Meta
📊
2M+
Data Records Analyzed
⚡
40%
Efficiency Improvements
🌍
200+
Monthly Escalations
Numbers don't lie. Results speak louder than promises.
From Code to Community to C-Suite
Three chapters that built something rare
VituMob
Software Developer & Product Support Specialist
Nairobi, Kenya
Where I built my technical foundation - coding, building products, and supporting users at scale.
META
App Review & Developer Support Specialist / Technical Project Manager
Dublin, Ireland
Operating at Meta scale - supporting developers globally and managing developer communities, 200+ monthly escalations, and learning what world-class operations looks like.
TEEL Beauty
Business Operations Associate
Atlanta, USA (Remote)
Bringing Meta-proven excellence to growing businesses - optimizing operations, coordinating teams, and driving measurable results.
Each chapter built the skills executives need most - technical fluency, operational excellence at scale, and strategic execution.
How I Support Executives
Three areas where I give leaders their time back
Executive Operations
Your day-to-day operations handled with precision.
Business Coordination
Ensuring projects move and teams stay aligned.
Strategic Support
Proactive partnership beyond task execution.
These areas work together as one comprehensive partnership. No need to choose - you get complete operational support.
Ready to discuss how I can support your operations?
Not sure if this is right for you? Let's talk. I'll be honest about whether I can help - and if I'm not the right fit, I'll try to point you in the right direction.
What Makes This Rare
💻
Technical Fluency That's Rare in Operations
Software developer background + Meta platform experience = I speak both executive and engineer. No translation needed between technical teams and business strategy.
🏆
Proven at Meta Scale
200+ monthly escalations. Global developer communities. 95% resolution rate. This isn't theory; this is what world-class operations looks like, proven at scale.
📈
Data-Driven Everything
2M+ datasets analyzed. Every decision backed by data. Every process measured. Every improvement quantified. No guesswork, no assumptions.
🎯
Operations + Tech + Analytics Trifecta
Most have one. Few have two. Almost none have all three. You get comprehensive capability, not narrow expertise.
⚡
Startup Speed, Enterprise Quality
Meta-proven systematic excellence without bureaucratic slowdown. Fast execution meets rigorous quality.
📊
Results You Can Measure
95% resolution rates. 40% satisfaction improvements. 30% efficiency gains. Not aspirations; actual track record.
Measurable Impact, Real Engagements
2020 | Dublin, Ireland
META
Operating at Meta Scale
Challenge:
Manage massive volume of escalations while maintaining quality and supporting global developers.
Results:
- •95% resolution rate on 200+ monthly escalations
- •2M+ data records analyzed; 36% efficiency improvement
- •50% reduction in malicious app cases
- •20% decrease in manual work through automation
- •150+ developer issues resolved monthly
- •40% improvement in developer satisfaction
- •30% faster cross-functional delivery
2024 | Atlanta, USA (Remote)
TEEL Beauty
Startup Operations Transformation
Challenge:
Eliminate process bottlenecks and workflow inefficiencies while maintaining startup speed.
Results:
- •30% reduction in operational turnaround times
- •25% decrease in workflow inefficiencies
- •20% reduction in errors through process optimization
- •15% improvement in executive decision-making speed
- •25% boost in vendor satisfaction
- •40% reduction in data discrepancies
- •100% compliance maintenance
2016 | Nairobi, Kenya
VituMob
Technical Foundation & Product Excellence
Challenge:
Build technical foundation while scaling user support and optimizing product experience.
Results:
- •35% increase in user adoption through product optimization
- •40% improvement in checkout flow speed
- •25% reduction in cart abandonment
- •50+ new store integrations
- •90% first-contact resolution rate supporting 200+ users monthly
- •20% increase in user retention
The pattern is clear: Systematic excellence delivers consistent, measurable results.
The Complete Arsenal
Operations Excellence
- ✓Process optimization & workflow design
- ✓Project management & coordination
- ✓Escalation management (95% resolution rate)
- ✓Vendor & budget management
- ✓Documentation & system implementation
- ✓Cross-functional team coordination
- ✓Change management & optimization
Technical & Developer
- ✓Developer community support & management
- ✓Product support coordination
- ✓Technical project management
- ✓API integration coordination
- ✓Software development (JavaScript, Python)
- ✓Platform support expertise (Meta platforms)
- ✓Process automation
Data & Analytics
- ✓SQL & data analysis
- ✓Business intelligence & reporting
- ✓Operational metrics & dashboards
- ✓Root cause analysis
- ✓Data-driven optimization
- ✓Process efficiency analysis
- ✓Strategic insights & recommendations
Tools & Platforms
AS FEATURED IN
Media & Press
My work and story have been featured in leading tech and business publications
From Kenya High to Silicon Valley: Carol Kariuki's Story
→Kenyans.co.ke
My journey from Kenya High School to working at Meta in Silicon Valley
Featured Article
Women in Tech: Carol Kariuki
→Townhall by Hashnode
Featured in Women in Tech series for my work in technology and operations
Tech Feature
Do Not Be Distracted by Stereotypes - Live Your IT Career Dream
→CIO Africa
Featured discussing breaking stereotypes in tech and following your IT career dreams
Career Feature
Facebook Hosts Startups in Nairobi to Grow Tech Ecosystem
→CIO Africa
Featured during Meta's (Facebook) startup ecosystem event in Nairobi
Event Coverage
Media Inquiries
Interested in featuring my story or expertise? I'm available for interviews, podcasts, and speaking opportunities.
Carol Kariuki Media Appearances and Press Coverage
Carol Kariuki has been featured in multiple technology and business publications including Kenyans.co.ke, Hashnode Townhall, and CIO Africa for her work at Meta (Facebook) and her journey in technology. Her story from Kenya High School to Silicon Valley has inspired many aspiring technologists in Kenya and across Africa.
Featured topics include: Women in Tech, IT Career Development, Breaking Stereotypes in Technology, Meta/Facebook operations, Kenya tech ecosystem, and professional development in technology.
In Their Words
"
Carol brings an incredibly rare combination. She understands technical complexity from her developer and Meta background, but executes with the precision and strategic thinking of a seasoned operations professional. She's given me back 15+ hours a week to actually lead the company instead of managing operations.
Tiera
CEO, TEEL Beauty
The Journey That Made This Possible
I'm Carol Kariuki, based in Nairobi, Kenya, supporting businesses primarily in US time zones.
I started as a developer at VituMob, learning to build products and support users technically. That foundation gave me something most operations professionals don't have: genuine technical fluency.
At Meta, I learned what world-class operations looks like. Managing complex global operations across multiple platforms taught me that systems matter more than individuals.
Now I bring that proven excellence to growing businesses and executives who need operational optimization without enterprise bureaucracy. Same standards, different scale.
If we partner, you get someone who treats your business as seriously as you do and genuinely wants to drive measurable outcomes.
Ready to Optimize Your Operations?
Let's discuss how Meta-proven excellence can transform your business
Schedule a Conversation
We'll discuss your operational challenges, priorities, and goals. No pressure, just clarity.
Explore Fit
I'll be honest about whether I can help and if so, exactly how we might work together.
Start Delivering
If it's a match, we design an engagement that delivers measurable results from day one.
Direct Contact
Location
Nairobi, Kenya (US timezone support)
Schedule a Call
Book a 30-minute discovery call to discuss your operational challenges and explore how we might work together.
Book 30-Minute Discovery Call